Returns & Exchanges

At Bean and Goose, we take pride in the quality of our handcrafted chocolate. Due to the perishable nature of our products, we offer a satisfaction guarantee to ensure you receive your treats in perfect condition.

Return Process

• 1.
  Contact Support

  If your order is damaged or incorrect, please email our team within 48 hours of delivery with your order number and photos of the issue.

• 2.
  Assessment

  Our experts will review your request to determine if the issue was caused by shipping damage, heat exposure, or a fulfillment error.

• 3.
  Resolution

  Once approved, we will offer a complimentary replacement of the affected items or a full refund to your original payment method.

• 4.
  Recycle Packaging

  As we do not accept physical returns of food items for safety reasons, please dispose of or recycle the original packaging once your claim is resolved.